Refund policy

Return & Refund Policy – Stress Suppress

At Stress Suppress, we want you to be completely satisfied with your purchase. Please read our returns and refund policies carefully.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

To start a return, contact us at info@stress-suppress.com.

If your return is accepted, we will provide:

  • A return shipping label

  • Instructions on how and where to send your package

Note: Items sent back without first requesting a return will not be accepted.

2. Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

3. Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom products (special orders, personalized items)

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item can be returned, please contact us before attempting a return.

4. Exchanges

The fastest way to receive a replacement is to return your item first, and once the return is approved, place a separate purchase for the new item.

5. European Union 14-Day Cooling-Off Period

For shipments to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

  • Your item must be unworn, unused, with tags, in original packaging

  • You must provide the receipt or proof of purchase

6. Refunds

  • Once we receive and inspect your return, we will notify you if your refund is approved.

  • If approved, refunds will be issued automatically to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@stress-suppress.com.

7. Contact Information

For all return, refund, or exchange inquiries:

Email: info@stress-suppress.com
Phone: 07393 085633
Address: 86 Binniehill Road, UK